Privacy Policy
This Privacy Policy describes how Ollavo ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://ollavo.com/ (the "Site") or otherwise interact with our services (collectively, the "Services"). By using any of our Services, you agree to the practices described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operations, legal obligations, or for other necessary reasons. Updates will be posted on this page with the updated "Last updated" date.
How We Collect and Use Personal Information
We collect personal information to operate, improve, and provide our Services, and this varies depending on how you interact with us.
Information You Provide to Us
- Name, address, phone number, and email
- Order details: billing and shipping info, payment confirmation
- Account details: username, password, security info
- Shopping activity: products viewed, added to cart or wishlist
- Customer support communication
You may choose not to provide some of this information, but doing so could affect your ability to use certain features.
Information Collected via Cookies
We automatically collect "Usage Data" through cookies and similar technologies. This may include your device info, browser type, IP address, browsing activity, and how you interact with our Services.
Information from Third Parties
We may also collect information about you from:
- Shopify (our ecommerce platform provider)
- Payment processors for payment verification
- Marketing and analytics partners
- Advertising services using cookies and tracking tools
How We Use Your Information
- To provide our Services: Process payments, ship orders, handle returns, manage your account, and provide support
- Marketing: Send promotional materials via email, SMS, or mail
- Security & Fraud Prevention: Detect, prevent, and respond to fraudulent or illegal activity
- Customer Support: Respond to inquiries and improve your experience
Cookies
We use cookies to enhance your experience, remember preferences, and perform analytics. You can manage cookie settings via your browser, but disabling them may affect site functionality. For details on cookies used by Shopify, visit Shopify's Cookie Policy.
How We Share Information
We may share your data with:
- Vendors and service providers (e.g., payment processors, shipping partners, customer support)
- Marketing and advertising partners, including Shopify (e.g., for personalized ads)
- Legal or government entities where required
- Business affiliates or in the event of a merger or sale
We do not use or disclose sensitive personal information to infer characteristics about you.
If we engage in targeted advertising or data sharing that qualifies as "selling" or "sharing" under privacy laws, we will provide appropriate disclosures and opt-out mechanisms.
User-Generated Content
Any reviews or content you submit publicly may be visible to others. We are not responsible for the privacy of such publicly shared content.
Third-Party Sites and Services
Our Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect information from individuals under 16. If a child has provided us personal data, parents or guardians may contact us to request deletion.
Security and Data Retention
We take reasonable measures to protect your information but cannot guarantee complete security. Avoid sending sensitive information via unsecure channels. We retain personal data as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.
Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact us at: ollavoshop@gmail.com.